Frequently asked questions

Of course. Tap the city name at the top of the home screen and choose the region or city you need from the list. Prices, availability, and pharmacies will then be shown for that location.

First, check for a typo and try entering just part of the name. If there are still no results, the medicine may be unavailable in your region right now: try choosing another city. If that does not help either, tap “Can't find the medicine” and send us a request — we will try to add it. You need to sign in to send a request.

Up to 10 different medicines, with up to 10 packages of each. That is usually enough even for a long list for the whole family.

Yes. There is a green checkmark to the left of each medicine in your cart — uncheck the medicines you do not need yet. They will stay in your cart but will not be included in the pharmacy search. Check them again when you need them.

Because each pharmacy sets its own prices. Until you choose a pharmacy, we show a “from” price next to each medicine — the lowest price for one package. Tap “Find in pharmacies” and choose a pharmacy to see the exact total for your order there.

No, do not worry: all your medicines and quantities will stay in place. Only prices and availability will change — we will update them for the new city.

For 4 hours after confirmation. The exact pickup deadline is always shown in the booking details under “Orders.”

At the pharmacy, open your booking in “Orders” and show the QR code to the pharmacist. They will use it to find and hand over your prepared order. You can also give them the order number if that is easier.

Open your booking in “Orders” and tap “Cancel.” If there is no button or the pharmacy has already prepared the order, show the QR code to the pharmacist at the pharmacy — they will cancel the booking there.

On the home screen, tap “Scan” on the DMED card and point your camera at the prescription’s QR code — it will be read automatically. If the camera is unavailable, choose a photo from your gallery that shows the QR code.

Yes. Choose a clear photo from your gallery that shows the entire QR code. The photo is processed directly on your phone and is not sent anywhere.

Doctors often prescribe an active ingredient rather than a specific brand. That is why we show all suitable options, with different names and prices, so you can choose the one that suits you.

Hold your phone level and make sure the entire code is visible and well lit. If you are scanning a photo, choose a clearer image. Also make sure it is a DMED prescription QR code: the app does not recognize other codes.

Opening hours are listed on each pharmacy’s page. Pharmacies that are open around the clock have a “24/7” label. To see only pharmacies that are currently open, turn on the “Open now” filter.

Tap the phone icon on the pharmacy card or the “Call” button on its page. If the pharmacy has provided its Telegram details, there will also be a “Message on Telegram” button.

Open the pharmacy’s page, tap “Incorrect information,” and tell us exactly what is wrong. We will check and fix it — thank you for helping us keep the information accurate. You need to sign in to send a report.

Enter your phone number and the code from the SMS — that is all. Or tap “Log in with Telegram”: Telegram will open, where you can confirm your number with one tap. Both methods take you to the same account.

Yes. All your favorites are stored in your account, not on your phone. Sign in on any other device, and your lists will be there.

Open the “Profile” tab, tap “Delete account,” and confirm your decision. Keep in mind that this cannot be undone — your profile, lists, and order history will be permanently deleted.

“From” is the lowest price for one package among pharmacies in the selected city. The price at a particular pharmacy may differ, and the total also depends on the number of packages. You will see the exact price after choosing a pharmacy.

Check the medicine card: prescription medicines have a “Prescription required” label. If you see it, remember to bring your prescription — the pharmacist will ask to see it.